- All the services of Essential Support
- All on-site support under the terms of the contract
- All on-site and workshop hardware and system repair, excluding parts..
- Temporary replacement of Server and Workstations subject to availability.
- Temporary replacement of Switches, Routers & Printers, subject to availability
- On-site and workshop data recovery assistance.
Under the remote and professional contracts, these schemes are only available if a network meets a defined standard.